How we work
What you and your partners provide, what we deliver, and what happens once your project is funded.
Know what we need before delivery starts.
Once you're funded, we agree the material, who does what, when things get reviewed, and the dates. Each Service has its own checks before we commit to a delivery date.
Before you apply: choose what you need and see the price
You pick the Service, your planned start date, the languages and a few other details. The Scoped Budget Line gives you the matching price, plus text for your work package and subcontracting budget. If something goes beyond what we publish, it tells you, and we price that part separately.
Once you’re funded: fix the dates
When your project is awarded, we switch from your planned start date to the official one in the Grant Agreement. Then we agree what depends on what, who does what, the list of material you’ll send, your project’s domain name, and the date the five-year guarantee ends.
For a Learning Platform, we list all the launch material before committing to a delivery date. For an Assessment Tool, we first agree how the assessment is structured, which questions it uses, how results work, what data it needs, and any rules on regulated data.
You send the material, we build
Your consortium sends the approved text and images in your main language. We set everything up, prepare the content and supply first translations, up to your language limit. We write down every decision that affects review and sign-off.
You check it before it goes live
Before launch, the coordinator and the partners you name check the content, wording, accessibility and the EU funding acknowledgement. Your Project Website and any Platform Deployment stay separate deliverables, even when one links to or embeds the other.
Five years of hosting and support
For five years from your official start date, we host, monitor and maintain what we built, manage the domain, and make every reasonable effort to restore it if something goes wrong. The guarantee isn’t a promise of a set uptime percentage, and it doesn’t include 24/7 staffed support.
- If it goes down, we acknowledge it within one Cyprus business day.
- Serious degradation is acknowledged within two Cyprus business days.
- Routine maintenance, managed Content Items, and Translation Corrections are scheduled within ten Cyprus business days.
Announced maintenance, provider incidents outside our control, malicious attacks, Coordinator-caused changes, legal suspension, and force majeure are excluded.
Your project’s domain name is included, plus any subdomains you need, as long as it’s a standard one costing up to EUR 30 a year when you choose it. We handle registration, DNS and renewals for the five years.