From application to five-year availability
How we work
What the Coordinator and Partners provide, what Zagor Solutions delivers, and what happens after the Project is awarded.
Responsibilities and dependencies
Know what we need before delivery starts.
We confirm source material, roles, review points and dates after award. Service-specific checks happen before we agree a delivery date.
Before submission: choose the scope and amount
You choose the Service, the planned Project start, the languages and the other scope details. The Scoped Budget Line gives you the matching indicative amount, plus text for the work package and subcontracting budget. If a requirement goes beyond the published boundary, the result says it needs tailored review — we price that part separately.
After award: confirm dates and dependencies
Once the Project is awarded, the planned start date gives way to the official start date in the Grant Agreement. We then confirm dependencies, roles, the source-material inventory, the Project Domain, and the resulting Five-year Availability Guarantee end date.
For a Learning Platform, we inventory the complete Launch Corpus before committing to a delivery date. For an Assessment Tool, we first confirm the Assessment structure, Standard Questions, result model, data needs and any regulated-data constraints.
The Consortium provides the source material
The Consortium supplies approved source-language copy and assets in the agreed structure. Zagor Solutions configures the Service, prepares the content and supplies Initial Translations within the published language limit. We record decisions that affect review and acceptance.
The Coordinator and Partners review before launch
The Coordinator and nominated Partners review the content, terminology, accessibility and Project acknowledgement details before launch. A Project Website and a Platform Deployment remain separate deliverables even when they are linked or embedded.
Five-year availability and support
Covered deliveries include hosting, monitoring, maintenance, domain management, and reasonable-efforts restoration for five years from the official Project start. The Five-year Availability Guarantee is not a numerical uptime commitment and does not include 24/7 staffed support.
- Critical Outages are acknowledged within one Cyprus business day.
- Serious degradation is acknowledged within two Cyprus business days.
- Routine maintenance, managed Content Items, and Translation Corrections are scheduled within ten Cyprus business days.
Announced maintenance, provider incidents outside our control, malicious attacks, Coordinator-caused changes, legal suspension, and force majeure are excluded.
One available, non-premium Project Domain costing no more than EUR 30 annually when selected, plus required subdomains, is included. Registration, DNS and renewals are managed during the included term.